Returns, Exchanges & Refunds Policy

We want you to be happy with your purchase. This policy explains how we handle returns, exchanges, faulty or damaged items, and refunds.

Reporting a Problem

If you receive an item that is faulty, damaged or incorrect, you must contact us within 7 calendar days of receiving your order.

Please email us at [email protected] and provide:

- Your order number

- A clear description of the problem

- Clear photographs showing the item and the reported fault or damage

Photographs are required before a claim can be assessed.

Investigation of Claims

All claims must be investigated before a return, exchange, refund or other remedy is approved.

Please allow us up to 7 business days (Monday to Friday, excluding public holidays) to investigate your claim and provide feedback.

Customers must not return any item before receiving return instructions from us.

Once your claim has been assessed, we will advise you of the next step.

Damaged, Misused or Tampered Items

Items must be returned in the condition in which they were received.

Any item found to have been deliberately or maliciously damaged, altered, misused or tampered with after delivery will not qualify for a return or exchange, subject to applicable South African consumer law.

We may request additional photographs or information where necessary to investigate a claim.

Change-of-Mind Returns

We do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong item, colour or size, or no longer wants the product, except where a return or other remedy is required by applicable South African consumer law.

Our products are fast-moving retail stock, and we are therefore unable to accept ordinary change-of-mind returns.

Return & Courier Costs

Where a return or exchange is approved, the customer is responsible for all applicable return, collection, delivery, courier and shipping costs, unless applicable South African consumer law requires otherwise.

We do not cover courier or delivery costs for ordinary change-of-mind returns.

Refunds

We do not provide cash refunds for change-of-mind purchases.

Where a refund is legally required or otherwise approved in accordance with applicable consumer law, it will be processed using the appropriate payment method and within the applicable timeframe.

How to Request a Return

To request a return or report a problem:

1. Contact us by email within the required timeframe.

2. Provide your order number and reason for the claim.

3. Send clear photographs of the item and the problem.

4. Wait for our investigation and instructions.

5. If a return is approved, follow the return instructions provided by us.

Please do not send any item back without first receiving instructions from Savannah Home & More.

Contact Us

For all return, exchange or refund enquiries, please contact:

Savannah Home & More, A Division of Alley’s Junxion SA (Pty) Ltd

Email: [email protected]

Nothing in this policy removes or limits any rights available to customers under applicable South African consumer law.Returns, Exchanges & Refunds Policy